Major platform products (ArkCase and OEM versions of ArkCase) typically release on the following schedule:
- Major releases every 18-24 months
- Minor releases—approximately two times a year
Upon General Availability of a Major Release (e.g., ArkCase 4.0), active Support (including bug fixes and Customer Support) is retired for products greater than two Major Releases old. To illustrate, upon release of ArkCase 4.0, all Support for ArkCase 2.x will be discontinued.
Customers on an active Service and Maintenance contract are eligible for both minor and major product updates during their contract period. Additionally, customers on active Service and Maintenance contracts may continue to purchase add-on component licenses for up to one quarter after the launch of a subsequent Major Release. Upon reaching one quarter after a new Major Release, the previous release is considered to have reached the End of Sales milestone.
In example, if a customer has ArkCase 5.x with an active Service and Maintenance contract and ArkCase 6.0 ships, the customer may still license additional ArkCase 5.x components for up to one quarter after the release of ArkCase 6.x. Should there be any price adjustments between versions of the product, the previous version’s pricing will be honored through the End of Sales period.