ArkCase FOIA and You
User roles—such as the out of the box roles – external, consumer, contributor, supervisor, administrator—will vary by organization. Your role and your organization's configured roles in ArkCase FOIA will affect your user experience—page titles and fields, required information, business workflow, and access to request-related content. Reviewing and setting up Role Based Access Control (RBAC) is a fundamental part of using ArkCase. Setting up RBAC can be done in the Administration module.
Skills needed to use ArkCase FOIA
To navigate ArkCase FOIA, you do not need to be a computer expert. Some functions do require basic computer skills, such as the ability to enter and edit text, make selections from lists and calendars, attach files using Windows Explorer, and drag and drop objects from one place to another.
What does ArkCase FOIA do?
ArkCase FOIA is an Enterprise Case Management tool that automates FOIA request processing and document management while utilizing workflow, tasks, people, and organization information. It is designed to track FOIA requests from beginning to end. ArkCase is a good fit for almost any business that tracks some form of a case from: FOIA processing to HR Cases.
ArkCase FOIA gives its users an online framework–a set of adjustable case-based spaces–for organizing and streamlining of their overall FOIA request processes.
Within the framework, ArkCase FOIA can be configured and customized and can be integrated with external systems using ArkCase’s RESTful APIs. Users can define queues, forms, workflow, reports, required information/fields, access roles, rules and more.
How does ArkCase FOIA help me?
ArkCase FOIA uses a consistent format and workflow for conducting overall FOIA request processing. Using ArkCase FOIA you can:
- Configure Dashboards
- Configure Queues
- Configure User Group/Roles/Privileges
- Configure Forms
- Configure Workflows
- Configure Task/Rules
- Configure Reports
- Configure Labels
- Configure Lookup Tables
- Configure Correspondences
ArkCase FOIA Modules
The ArkCase FOIA framework is built with modules. Each module is a container of similar request-related information, for example modules titled Queues, Requests, and Tasks are containers of individual FOIA requests and tasks data.
ArkCase FOIA is designed to be easily configured. Depending on your business needs, your version of ArkCase FOIA may be slightly different than the examples you will see in the Help pages.
ArkCase FOIA users can configure/customize workflows, modules, and module integration. Within the modules users can personalize names, heading, and field titles.