ArkCase provides Search options for retrieving ArkCase application content. Content refers to all the details, people, organizations, and documents associated to all current and historical cases. The range of content searched depends on the type of search and your permissions. ArkCase has three types of search.
A simple search is available in each case container. The search criteria are limited to the metadata (titles) on the list of complaints, case files, or tasks.
The simple search is useful for finding one or more items in a long list of complaints, case files, or tasks. The search criteria (text entered in the text box) must match content (the titles) in the list—the search does not extend to other content stored in the container, read partial words, or accept wild cards.
Advanced searching can be initiated from the ArkCase global banner or the Search module. The advanced-level search applies to all content stored in the system.
The predictive search feature presents options as you type in the search box. Use of partial words and exact searches (such as “John Doe”) are just two ways to search the content.
The advanced search scans all stored case files, complaints, tasks, documents, people, organizations, etc. Search results return in the Search module. The results are limited to only the data that you have permissions to access.
When the results return, you can use the facets–filters that appear in the facet tree, to narrow the content of search results.
The ArkCase application allow user to search for people, organizations, users, and groups throughout the application. This search is a like search that requires at least 3 characters, either alpha or numeric (such as ‘ann’ or ‘337’) to start a search.
Reports and Audit
You define the results for reports, audit, and advanced search. The parameters for reports and audit are selected in the left frame. Results display in the content frame.
Reports and Audit results are based on selection criteria. Lists and the calendar date picker make it easy to select report type and date range.
When the report (results) is created, actions become available for viewing and saving the content. The View Report panel opens at the top of the results frame. Use these options to page through the content, change onscreen scrolling, and export the report to another format.