ArkCase and You (ArkCase an Overview)
User roles—such as external, consumer, contributor, supervisor, administrator—will vary by organization. Your role and your organization's configured roles in ArkCase will affect your user experience—page titles and fields, required information, business workflow, and access to case-related content. Reviewing and setting up Role Based Access Control (RBAC) is a fundamental part of using ArkCase.
Skills needed to use ArkCase
To navigate ArkCase, you do not need to be computer expert. Some functions do require basic computer skills, such as the ability to enter and edit text, make selections from lists and calendars, attach files using Windows Explorer, and drag and drop objects from one place to another.
What does ArkCase do?
ArkCase is an Enterprise Case Management tool that automates case and document management while utilizing workflow, tasks, people, and organization information. It is designed to track cases from start to finish. ArkCase is a good fit for almost any business that tracks some form of a case from: HR Cases to Investigation Cases.
ArkCase gives its users an online framework–a set of adjustable case-based spaces–for organizing and streamlining of their overall case processes.
Within the framework, ArkCase can be configured and customized and can integrated with external systems using ArkCase’s RESTful APIs. ArkCase users can define forms, workflow, reports, required information/fields, access roles, rules and more.
How does ArkCase help me?
ArkCase constructs a consistent format and workflow for conducting overall case management. Using ArkCase you can:
- Configure Dashboards
- Configure User Group/Roles/Privileges
- Configure Forms
- Configure Workflows
- Configure Task/Rules
- Configure Reports
- Configure Labels
- Configure Lookup Tables
- Configure Correspondences
The ArkCase framework is built with modules. Each module is a container of similar case-related information, for example modules titled Case Files, Complaints, and Tasks are case containers of individual cases, complaints, and tasks data.
ArkCase is designed to be easily configured. Depending on your business needs, your version of ArkCase may be slightly different than the examples you will see in the ArkCase Help pages.
ArkCase users can configure/customize ArkCase workflows, modules, and module integration. Module names and the heading and field titles within modules can be personalized.